Privacy Policy

Introduction

This privacy policy describes how our company, Vnedorognik.ua, and our group companies collect, store, process, and use personal data. As a visitor or customer of the website www.vnedorognik.ua, as well as other applications that facilitate the use of our products and services, you have given your consent to the collection and use of your personal data. We use this data to improve our products and services, as well as to enable you to discover new places and gain new cultural experiences. Since personal data can be directly or indirectly linked to your identity, contact information, or location, we take the protection of your personal data very seriously.

Please read this privacy policy carefully to understand how we collect, use, and protect your personal data. We may periodically make changes to the privacy policy. If you have questions, comments, or requests related to the privacy policy, please contact us using one of the methods provided below.

Personal Data

Your name, phone number, email address, and data related to your actions on our website are examples of information that directly or indirectly relates to your identity, contact information, or location.

We also collect your personal data when you visit our website or use one of our mobile applications. This information may include your IP address, location information, general preferences, settings, and technical system specifications.

The most obvious way we collect personal data is when you place an order, subscribe to our newsletter, create an account, communicate with our customer support service, or leave a comment, review, or other information on our website or in mobile applications. Additionally, we may ask you to provide access to your current location when using the website or mobile applications — we need it to find and show you cultural events and attractions near you. Finally, if you contacted Vnedorognik.ua through a third party (for example, through another website or an intermediary), we may also receive your personal data from them.

How do we use personal data?

We use your personal data for several reasons, including:

To ensure smooth functioning of all processes – your personal data helps us constantly improve our website and mobile applications and allows us to process your transactions quickly.

Creating unique content – by tailoring our website and mobile applications to user preferences, we can offer you products and services that match your interests and needs.

Reviews – we collect personal data provided in your reviews, for example, by recording the establishment you visited, and analyze these reviews to evaluate the quality of a particular product or service. We process reviews on other platforms, such as Facebook and Vnedorognik.ua. You can find more detailed information about reviews and comments in the Terms and Conditions.

Customer assistance – to simplify your communication with our customer support agents, we use personal data, such as your phone number, in order to:

Confirm your identity quickly and securely – and link your order history directly.

Provide the possibility of follow-up actions from our side via phone, email, or in chat mode. When we believe you might need our help, for example, if you cancel a transaction at the last stage of the booking process, we use your personal data to find out if you need assistance.

And finally, we may contact you to inform you of any exceptional circumstances beyond our control that may affect your experience using our products or services, including, but not limited to, general strikes and threats to your personal safety.

Marketing purposes – this includes semi-personalized communications, including newsletters (see additional information below) and advertisements for our products and services on other websites you may visit, including social media.

General legal compliance – your personal data also plays a key role in helping us detect and prevent fraudulent transactions or other illegal activities on our platform, convey safety messages to our customers, and comply with relevant laws and regulatory requirements.

Secure payments – we work together with partners providing payment services for all payment transactions. We do not have access to your full payment details, but we may refer to partial information, such as the last few digits of your credit card number, for authentication and fraud protection.

We store your personal data only temporarily for the purposes stated above, except where laws or regulations require otherwise.

Newsletter

We use the newsletter to inform you about the latest events and present our new products, special offers, and promotions. You can unsubscribe from these newsletters at any time by clicking the "Unsubscribe" link in the body of the email or by contacting us using the contact details provided at the bottom of this privacy policy. While we value any feedback from you, you do not need to provide a reason for unsubscribing from our newsletter.

Your User Accounts

You may have created a Vnedorognik.ua account by confirming your email address, connecting through Facebook, Google, or another method. By registering an account through third-party services (such as Facebook or Google), you grant us the right to confirm your identity with these services and access your personal data as described in the "Personal Data" section above.

Location

We will always ask for your permission before we can access your location from any mobile devices you use. With your location data, we can provide you with a choice of interesting cultural events near you and help you find the desired venue. You can withdraw your consent at any time by changing the privacy settings of your computer or mobile device.

Legal Framework

We are registered as a company in accordance with the legislation of Ukraine, which specifies a number of legal grounds justifying the use of personal data. We use your personal data on three legal grounds:

Contract performance – we may use your data based on a contract with us. We may use the specified data, for example, to process online purchases of one or more of our products or services.

Legitimate interest – based on legitimate interest, which includes economic interests, we may use your personal data, for example, to adapt our content according to your preferences or to fulfill our legal obligations as a company operating under the laws of Ukraine, to ensure proper administrative practice.

Consent – based on your explicit consent, we may use your personal data for any purposes specified in the consent agreement, for example, to regularly send you a newsletter. You always have the option to withdraw your consent — simply inform us by contacting us through the contact details provided at the bottom of this privacy policy.

Cookies and Google Analytics

We want you to enjoy using our platform, so we use cookies to ensure the smooth and reliable operation of our website (www.vnedorognik.ua). Cookies are small text files placed on your computer or mobile device when you visit a website. These files are placed on your device by your web browser and are deleted every time you close the browser or are stored for a long time. Cookies that have not been deleted are sent to us by your web browser upon your next visit. This allows us to recognize your computer or mobile device, as well as improve and personalize your interaction with the Vnedorognik.ua website and its use. We also use other tracking technologies similar to cookies to achieve the same purpose, such as third-party tools.

We strive not to embed cookies with an expiration period of more than one year, although there may be exceptions to this rule. Cookies may be placed on your devices by us or a third party, such as Google Analytics (Google's official web analytics service). Google Analytics allows us, based on aggregate data, to understand how visitors reach our site and how they use it. We cannot decouple this data to analyze your individual behavior on our website.

Our website uses technical, functional, analytical, and commercial cookies.

Technical cookies – these are necessary for providing services. For example, technical cookies allow you to perform actions on various pages of the site by logging into your account only once.

Functional cookies – these cookies help our website and mobile applications "remember" your preferences: language choice, search history, and registration information.

Analytical cookies – these cookies are placed by third-party service providers, such as Google Analytics, and track how you find our website or mobile applications and interact with them. This tracking system can be quite detailed: it counts the average number of mouse movements, examines scrolling operations, search words used, and text entered into various fields. We may use this information to facilitate searching our site, improve interaction with our platform, or measure the effectiveness of our online marketing efforts. We want to note that these third-party service providers may also use information collected about you on other websites or mobile applications that we cannot control. If you want to learn more about how Google Analytics collects, uses, and protects your privacy, you can review Google's privacy policy at www.google.com/policies/privacy.

Commercial cookies – these cookies are used to tailor our newsletters to your preferences and personalize online advertising. Such personal ads may also be shown on other sites you visit. This retargeting is based on your actions on the site, such as viewing specific attractions. Commercial cookies can also help prevent the constant appearance of the same ad on different sites.

The consent you give us to store and use our and third-party cookies can be withdrawn at any time by blocking cookies in your browser and/or deleting all cookies from your browser. However, be aware that these actions may limit the use of certain functions or parts of our platform. Additionally, if you do not want to receive personalized advertising, visit the website and disable advertising for most companies.

Third-Party Access to Personal Data

We work with a certain circle of third parties and may send them your personal information for specific purposes.

Suppliers – we may send your personal data to certain ticket suppliers. This information is used to complete, confirm, or personalize your booking and may include your name, email address, and phone number.

Other Vnedorognik entities – we may transfer your data to our subsidiaries and other Vnedorognik structures that are part of the Vnedorognik group of companies.

Business Partners – if you book our ticket through one of our partners, it is possible that such a partner will receive your personal data, which they can use for their own purposes. In this case, the use of your personal data is governed by the partner's privacy policy. We may also share personal data with our partners to prevent or detect fraudulent or other illegal activities on our platform (relying on the legal basis of performing a task in the public interest).

Other Third Parties – we use third-party services, including Google, which collect, track, and analyze personal data on our behalf. The services of such third parties are also used to personalize and distribute advertising materials, including advertisements. We also use third-party services to process your payments by providing them with your personal data for financial transactions. All these parties are obligated to maintain the confidentiality of your personal data and may only use it for the initial purposes established by Vnedorognik.ua.

Example:

Legal obligations – we may be required to disclose your personal data to the extent we are obligated to do so in accordance with applicable laws and regulatory requirements.

How do we protect personal information?

We are committed to protecting your personal data from unauthorized use, modification, publication, or deletion. To achieve a high level of protection, we take various physical and technical security measures. Physical security measures include limited and controlled access to our offices and measures to protect laptop and desktop users. Our technical measures include regular scanning of websites and mobile applications to identify flaws and vulnerabilities. We also scan devices for malware, and your personal data is stored in secure networks and accessible only to a limited number of persons with special access rights to such systems. These persons are obligated to maintain the confidentiality of your personal data. All sensitive information you provide is also encrypted using Secure Socket Layer (SSL) technology. Finally, we do not store or have access to all of your payment card data. In this, we rely on our partner, the company Adyen, which provides payment services via a system compliant with PCI security standards and securely processes this data.

Access to your personal data

You have the right to receive information about your personal data in an understandable and accessible form. Furthermore, if your personal data contains incorrect information or if you believe this information is being used, stored, or processed incorrectly, we will be happy to correct, supplement, or delete such data as soon as possible. Deletion of your account is also possible at any time. Please contact us at the email address provided at the bottom of this privacy policy. So we can respond promptly to such requests, please include "Personal Data Request" in the subject line of the email.

Privacy Policy

We reserve the right to make changes to this privacy policy. We will always publish the new version of this privacy policy on our website and indicate the date of the latest version. Since we will not inform you in advance of all changes made, we recommend reviewing this privacy policy from time to time. If you continue to use our platform after new changes are made, we assume that you acknowledge and agree to its latest published content.

Who controls your personal data?

Vnedorognik.ua controls your personal data on its website, in mobile applications, and other applications that facilitate the use of our products and services. Vnedorognik.ua is a Ukrainian Limited Liability Company registered in accordance with the legislation of Ukraine.

If you have any comments, suggestions, or questions regarding our privacy policy, please contact our customer support service at [email protected]